FAQ

  1. Where can I see a simple explanation about how it works?
  2. Does the Loyalty app on the tablet need a wi-fi connection?
  3. How much does the new Savvy Loyalty system cost?
  4. What does the new unit look like?
  5. How much do the smartcards cost?
  6. Am I tied into a contract with Savvy?
  7. Can cardholders check their points on the website?
  8. Who owns the data collected from businesses?
  9. Do prices include VAT?
  10. Why can’t owners just use the loyalty system built-into their till?
  11. How do I set up a new local loyalty scheme?
  12. How long does it take, to launch a local loyalty scheme?
  13. Will it work for my business?
  14. Do I need broadband or a phone signal?
  15. Will it work for my town / area?
  16. Is there a mobile app?
  17. How was the figure of 30% additional spending by loyalty members arrived at?
  18. I’m using the older Savvy Readers – what happens with customers existing points on their cards?
  19. How do existing current card formats work with the new system?
  20. Is there a back-up where all data is accessible so we don’t lose info on points?
  21. Will the new system work with existing cards?
  22. Is there still a card reader required?
  23. What are the planned dates for the migration?
  24. Is there an additional cost, if we keep the older Savvy Readers, after 31st December 2014?
  25. Can the Scheme Manager check how many points a customer has, on behalf of the shopkeeper?
  26. Can we send out mass messages to cardholders?
  27. Can the Tablet present a Shoppers Slideshow, when not being used for Rewards?
  28. What’s the difference between Savvy Classic and Savvy Plus?
  29. What’s the process for reclaiming points if someone loses a card?
  30. What happens if the Tablet breaks?
  31. How do I log in?
  32. How can we communicate offers and events to customers cheaply?
  33. Could we use paper registration forms, instead of the registration screen?
  34. Does Savvy contribute to the cost of the stand?
  35. Is it possible to automate the migration of existing points to the new system?
  36. What do shoppers have to do, to get their points migrated to the new system?
  37. Who provides warranty for the Tablets?
  38. Who do I call if I have a problem?
  39. Why can’t I just use the rewards features that come with my EPOS system?
  40. What are the key benefits of the new Savvy Loyalty systems?
  41. What’s the admin card used for?
  42. What’s the impact of using the application Offline?

 

1. Where can I see a simple explanation about how it works?

Check out www.savvy-loyalty.co.uk for some initial material. Contact us for more detailed videos and guides.

2. Does the Loyalty app on the tablet need a wi-fi connection?

The loyalty app is designed to run with – or without – a wi-fi connection. You’ll still need to connect to a wi-fi point at least once a week, though, so a safe copy of customers points are uploaded to the central database.

3. How much does the new Savvy Loyalty system cost?

We’ve kept costs very low, so every type of business can participate . Contact us for details.

4. What does the new unit look like?

Tab-CaptureSale-one

Please click here  for a full specification

 

5. How much do the smartcards cost?

Card costs have been reduced and we can now supply cards in various formats. Contact us for details.

6. Am I tied into a contract with Savvy?

There is no contract, it works on subscription basis.  Whenever you want to stop, you cancel your subscription and direct debit, Savvy software then stop working.

7. Can cardholders check their points on the website?

Websites are a relatively ineffective way to engage with local visitors and shoppers. It’s now generally accepted that this is best done with a Mobile App.

8.Who owns the data collected from businesses?

Data ownership remains with the participating businesses and scheme manager.

9. Do prices include VAT?

No. All prices exclude VAT.

10. Why can’t owners just use the loyalty system built into their till?

They can, but some types of business would still struggle to tie cash, debit and credit card purchases back to a single customer. However, the key issue is that a loyalty scheme run by a single business has a limited impact and can be a bit cumbersome for the consumer. The power of a multi-business local loyalty scheme, is that consumers increase their spending in multiple local businesses, not just one. It also helps create or re-establish a true business community, working together to ‘pull’ shoppers back to the high street.

11. How do I set up a new local loyalty scheme?

Just contact us or request a callback and we’ll talk you through the steps involved, to get local businesses fully engaged and launch a successful scheme.

12. How long does it take, to launch a local loyalty scheme?

Timescales depend on a number of local factors, including the number of businesses involved, but assume 2-4 months from initial contact to launch.

13. Will it work for my business?

The underlying principle, that being able to work towards a later reward causes customers to increase spending, looks like it applies to every single business.

14. Do I need broadband or a phone signal?

You don’t need broadband, a PC or even a phone signal – just a power point.

15. Will it work for my town / area?

If your town is large or small, with lots of local independents or primarily chains – shoppers always appreciate being rewarded.

16. Is there a mobile app?

Yes, there’s a fully integrated suite of Tablet, Web and Mobile Apps.

17. How was the figure of 30% additional spending by loyalty members arrived at?

We ourselves needed to know that our approach had a positive impact on sales. So we worked through tills rolls with business owners and compared it with data downloaded from our devices.
The 30% uplift is a real-world figure, derived from this detailed examination of customer spending.

18. I’m using the older Savvy Readers – what happens with customers existing points on their cards?

Customers points need to be transferred to the new system. Contact us for the simple migration guide.

19. “How do existing current card formats work with the new system?

The previous Savvy Loyalty system stored each customers points on each customers loyalty card. The new tablet-based system instead stores customers contact details and points on a central database. This means that the new Savvy Loyalty system now only uses the customers loyalty card as a reliable, completely secure way to identify that specific customer.

20. Is there a back-up where all data is accessible so we don’t lose info on points?

Each customers current loyalty card will remain a reliable, secure store of their points, until / unless those points are actively deleted. The Migration Guide states that points should only be deleted from the loyalty card, once those points have been captured on the new Savvy Loyalty tablet. When connected to a wi-fi all information will be safely stored in the central database.

21. Will the new system work with existing cards?

Yes.

22. Is there still a card reader required?

Once all the points have been migrated to the new system, the current reader will be discarded and replaced by the new tablet.

23. What are the planned dates for the migration?

The expiry date on the older Savvy Readers is 31st December 2014, so data migration needs to be completed before end-December 2014.

24. Is there an additional cost, if we keep the older Savvy Readers, after 31st December 2014?

The older Savvy Readers should be returned in the first 2 weeks of January 2015. However, we will only charge one monthly subscription, if you need to retain the older Savvy Readers for a bit longer.

25. Can the Scheme Manager check how many points a customer has, on behalf of the shopkeeper?

No. The Shopkeeper or consumer can use the View Points option on the Tablet to check points at that business. The consumer can check points at every business, using the Mobile App.

26. Can we send out mass messages to cardholders?

Planned for go-live in Q2 2015. We will be using a number of advanced technologies, to deliver highly tailored promotional and informational messages that maximise take-up.

27. Can the Tablet present a Shoppers Slideshow, when not being used for Rewards?

Definitely. This is a good example of what can be done with the new multi-function Tablet locally, without being dependant on Savvy’s development roadmap.

28. What’s the difference between Savvy Classic and Savvy Plus?

Savvy Classic provides all the in-store loyalty features in use for several years, along with an integrated web portal and mobile app and your own customer database.
Savvy Plus provides more information about the customer at the point of sale, along with additional loyalty and reporting features and a comprehensive transaction log.

29. What’s the process for reclaiming points if someone loses a card?

Details to follow.

30. What happens if the Tablet breaks?

When the business purchases the tablet, it will arrive with a Warranty card. Once completed, Warranty is provided directly by the manufacturer and lasts for 12 months from purchase. Extended warranties are also available.

31. How do I log in?

Login details will be sent to you, once your direct debit is set up.

32. How can we communicate offers and events to customers cheaply?

The new system allows businesses to capture and export names, email addresses and mobile numbers, meaning both SMS and email campaigns and promotions can be run.

33. Could we use paper registration forms, instead of the registration screen?

Shoppers are happy to complete simple paper forms in-store, but the writing is often be illegible and entering the data into the system is a significant admin overhead. However, we also know that very few customers will enter their details into a ‘register’ page when they get home.
So we have designed our system to make it very easy for a shopper or employee to capture details directly into the tablet – while the shopper is in-store. Almost everyone will provide the basic details being asked for and the data captured will be accurate – without any admin overhead.

34. Does Savvy contribute to the cost of the stand?

No. We’ve concentrated on reducing the cost of the tablet itself. As you know, we’re contributing to the cost
of tablet and constantly searching for the most keenly priced tablets – from reliable suppliers.

35. Is it possible to automate the migration of existing points to the new system?

On the older Savvy system, points are actually held on each shoppers loyalty card, with a separate (and encrypted) ‘pot’ of points for each individual business. This security mechanism also means that it’s only the old Savvy Reader that can ‘see’ points that specific customer had at that specific business.
Although the migration process can’t be automated, it does provide a wonderful opportunity to register their details when migrating their data – which immediately establishes a scheme-wide cardholder / consumer database.

36. What do shoppers have to do, to get their points migrated to the new system?

It’s important that shoppers have a clear deadline to bring in their cards to each business they have points in. Each business would then simply follow the Migration Guide, which is a fairly simple process. (It may also be useful to highlight ‘bring in your cards’ as part of marketing this fairly significant technology upgrade.)

37. Who provides warranty for the Tablets?

Warranty is available from either the supplier or manufacturer. When you order the Tablet from any supplier, it will arrive with a Warranty card. This should be immediately completed and sent off.

38. Who do I call if I have a problem?

For at least Q1 2015, check www.savvy-loyalty.co.uk/Contact Us and call or email. We’ll either figure out how to fix the problem or question or confirm who you should contact. We’ll make sure we also regularly update our FAQs.

39. Why can’t I just use the rewards features that come with my EPOS system?

The current loyalty card allows all cash, debit and credit card sales to be easily allocated to the right person (the cardholder). So the first point to consider is “Does my EPOS system allow temporary staff to allocate every cash, debit and credit card sale to the right customer?” If they can, then it’s possible to use your own EPOS-provided rewards solution – but there are some potential issues to think through.
Perhaps most importantly, the businesses in our local loyalty schemes become much closer to the other businesses in the scheme, creating an informal (but real) business community, shopping in each others businesses and sharing their business experience.
Switching to your own EPOS rewards solution also means losing other significant benefits of the wider scheme. For example, local loyalty cardholders tend to shop at businesses that take the local loyalty card. So, if using your own EPOS rewards solution, it would be important to still be able to identify and reward each cardholder in the local loyalty scheme. (Without simply offering expensive discounts.)
Finally, businesses using the new Savvy Loyalty Tablet also get the free marketing provided by the new Savvy Mobile App. This is an important, new marketing channel for local businesses.

40. What are the key benefits of the new Savvy Loyalty systems?

Although there are some additional marketing and loyalty features, the main benefit of the new Savvy Loyalty suite, is that it moves you onto an advanced, multi-purpose Tablet. Once using this tablet, there are immediately a huge range of EPOS, retail and business apps that become available to you. Search the Google Play Store at google.play https://play.google.com/store and search for Retail and you’ll see what we mean!

41. What’s the admin card used for?

The admin card currently provides access to limited functions such as showing the last sync date and time. However, it’s designed to provide access to secure features we’re developing that only the business owner (or trusted manager) should use, so please keep the Admin card somewhere safe.

42. What’s the impact of using the application Offline?

When the Savvy Loyalty app on the tablet is running Offline, all of the functions still run. In fact, if you’re a Savvy Classic business, nothing changes. The key impact is on Savvy Plus businesses, where the customer details – normally displayed on the right of the screen – won’t appear. (They’re still stored on the central database, it’s just that the tablet can’t access them, when offline.)

 

 

css.php